Oakville's New Online Property Tax Service | Coming Soon

​​Oakville property owners, get ready for a transformative upgrade! Starting in late January 2025, the town is launching its new online property tax service meant to simplify your obligations. From the simplicity of your device, this digital platform will allow owners of residential, business, and industrial property with 24/7 access to tax balances, payment history, e-billing, and more. Focusing on efficiency and user experience, the Oakville property tax agency aims to streamline account handling and reduce administrative challenges.

Whether you are registering for pre-authorized payments or changing your mailing address, the portal is your one-stop fix.

What's Changing? Key Features of the New Portal

The online property tax portal is part of a bigger town project that aims to modernize services and decrease inquiries that Service Oakville receives regarding tax payments by almost 25%.

Here's what you can expect:

1. 24/7 Access to Tax Information

• View real-time balances, payment history, and transaction details.
• Generate statements or tax bills (2025 onward) instantly.

2. Self-Serve Account Management

• Sign up, modify, or cancel pre-authorized payment plans.
• Switch to e-billing to receive tax bills electronically.
• Update your mailing address or profile details.

3. Document Hub

• Download or print tax documents directly from the portal.

4. Secure Registration

• Property owners will receive a unique access code by mail in January 2025.
• Use this code and your tax roll number to register on the portal.

Temporary Changes to In-Person Payments

As part of the system upgrade, in-person debit card payments at Town Hall will be paused until spring 2025. Residents are encouraged to use alternative methods during this transition:

• Online banking (via your financial institution).
• Mail a cheque to Town Hall.
• Pre-authorized payment plans (enroll through the new portal).

How to Register for the Portal

1. Wait for Your Access Code: In January 2025, you will receive a letter with instructions and a unique code by mail.
   
2. Visit the Online Services Page: Go to Oakville's official website and select Property Tax Portal.
3. Create an Account: Log in or register for an Online Services account.
4. Enter Your Details: Use your tax roll number, access code, and ownership name to complete registration.

Lost your code? Contact Service Oakville at 📞 905-845-6601 or 📧 service@oakville.ca for assistance.

Why This Upgrade Matters

"The town is committed to enhancing the user experience with our services," said Mayor Rob Burton. By transitioning to a modern property tax service, Oakville aims to:

• Reduce manual inquiries and paperwork.
• Offer faster, more transparent access to tax data.
• Align with digital trends for sustainable, user-friendly governance.

Final Thoughts

Thanks to their new online property tax system, Oakville is about to have more simplified and effective government services. Thanks to strong self-serve tools and property owners' 24/7 access, long wait times for account management are history. Following Preserve Oakville for updates and advice after January 2025, when you get your access code, will help you maximize this upgrade.

Frequently Asked Questions (FAQ)

Q1: What is the new Oakville property tax service?

A: It's a digital portal that will launch in January 2025. It will allow property owners to view balances, manage payments, and update account details online.

Q2: How do I access the online property tax portal?

A: Use the unique access code mailed to you in January 2025. Register via Oakville's website with your tax roll number and ownership name.

Q3: What if I lose my access code?​

A: Contact Service Oakville at 905-845-6601 or service@oakville.ca to retrieve it.

Q4: Can I pay property taxes in person during the upgrade?

A: In-person debit payments are paused until spring 2025. Instead, use online banking, cheques, or pre-authorized plans.

Q5: How do I sign up for e-billing?

A: Once registered on the portal, navigate to the E-Billing section to opt in.